When you change the functioning manner of your organization
Competitiveness and development of modern technologies trigger changes in the business environment of enterprises. In order to keep the market position and to assure constant development of the company, it is necessary
to react to these changes and also to take the risk and try to anticipate them. By concentrating on the satisfaction of your clients, the company naturally does not develop strong competence in effecting the change.
Effect the change with us
The support offered by us within the indispensable process of the change of an enterprise is composed of a logical cycle of activities which begins with strategic and management consulting. It covers issues connected with safety of data including personal data and compliance area as well as consulting connected with IT technology which is today an inseparable element of the functioning of modern enterprises.
In the introduction of changes in the above mentioned areas, we are always offering professional assistance in ventures management. This particularly concerns troublesome programs and projects or the ones which are highly complicated.
Strategic and management consulting
When you are looking for a new perspective
Why strategic consulting?
Accurate addressing of the client’s needs is the best way to the success of an enterprise. However, this requires fast and skilful reacting to the changing business environment, constant work on the effectiveness in acting by way of improving it
or implementing innovative solutions. In order to accomplish these objectives, it is necessary to work out a business model transparent for all employees, define client’s needs, specify clear and measurable goals and optimization of activities.
We are helping in defining and describing of a business model which is the basis for the design, description and establishment or transformation of an organization into the services oriented organization.
We manage a change in an organization. We carry out the transformation of an institution in the area of organization, processes, technology or human aspect, so that all elements could practically support business functions.
We model, optimize and automatize business processes particularly with the use of ProcessMaker environment.
Organization oriented towards business services
Orientation towards services – the feature of organizational maturity, the lack of which may cause the decrease of enterprise’s efficiency. This is observed in such departments as: IT, purchasing and maintenance of relations with the Client.
The service covers verification or establishment of a business model with particular consideration of the measurement of the results of the set objectives. On the basis of established model we build a bottom-up organization or transform the already existing structures of an enterprise. As a result of this project the employees gain valuable knowledge on the effectiveness of their work and how it influences the result obtained by the enterprise. Thanks to this, they may concentrate on the most important issues and they do not lose the perspective of the goal to achieve.
Change in organization
A dynamic development of modern technologies and the increasing competitiveness require that business entities introduce changes in their functioning and even extort a change in the philosophy and business model.
Realization of business objectives of the essential part of entities in the market depends on being innovative.
The process of defining, introducing and managing of such a change is accompanied by a number of risks and its improper performance may result in failure what in consequence may influence the results obtained by the company.
The service includes the analysis of business objectives of a company and the elaboration and introduction of a change in an organization in the areas people-processes-technology.
Modelling and automation of the processes
The on-going operational work is very often ineffective and performed with excessive use of paper documents, what in the case of the increasing number of tasks causes delays and forces to engage additional resources. The mapping of everyday activities in the form of processes and their automation may bring measurable benefits.
The internal processes in such areas as personnel and payment processes, HR processes, accounting processes or the processes of current office work for example handling the incoming and outgoing correspondence may undergo automation.
A measurable benefit is brought by the automation of external processes, including in particular service processes which require keeping strict deadlines for example complaint processes, handling of applications, including GDPR DSAR.
Within the provision of this service, we are mapping the optimized process in a graphic way in the selected notation (e.g. BPMN) and we create its card.
The process described in this way may be automatized with the use of any tools of the workflow type In particular we offer the application of ProcessMaker Workflow & BPM Software. In the first installation we offer assistance in the selection of optimal software option and we work out the requirements for IT environment and its preparation.
This kind of automation is applied there, where the functionality of comprehensive domain IT systems is lacking.
Our company is a partner of the American company ProcessMaker, which is the manufacturer of ProcessMaker Workflow & BPM Software. This software helps in automation of complex business processes and significantly improves the flow of data between various entities, departments and systems in the enterprise.
Minimization of risk in business
Is data processing risky?
We live in the age of information. Immanent feature of the functioning of the majority of the companies and institutions is the gathering and processing of data. Undoubtedly proper use of data influences the quality of provided services, adjusting them to the client’s needs. This data is gathered, analysed and the results
are interpreted. On that basis, business decisions are made. However, the work with entrusted data, carries a specified risk. Therefore data should be processed according to the law, it should be properly secured and appropriate control mechanisms should be applied.
We will take care of data
We prepare the company for the functioning in accordance with GDPR or NIS regulations and we comprehensively prepare organizations to manage the area of compliance, including taking up the activities in order to limit the responsibility of collective entities.
We help in the on-going operational service connected with personal data processing or other data processed electronically. The support covers the planning, automation and operational service of repetitive processes, in particular handling of notifications, for example the ones connected with the execution of the rights of data entities.
Introduction of GDPR has significantly influenced business environment of numerous industries, including banking and finances, telecommunication and in particular the entities which provide on-line services (Internet services, companies dealing with advertisements, especially the programmatic ones or media).
When carrying out the activities connected with personal data processing, it is required to manage the risk of improper performance of this activity. Therefore, in order to perform this task, the professional approach is necessary. We offer help in comprehensive introduction of GDPR in a company, beginning with the register of data processing activities, preparation of DPIA (Data Protection Impact Assessment) and ending with the introduction of appropriate recommendations in legal, operational and IT area.
Moreover we offer operational support in the area of handling of the processes of execution of the rights of data entities (DSAR – data subject access request) such as among others: the right to access data, the right to correct data or the right to be forgotten.
Thanks to the partnerships within the service, we may provide comprehensive legal support.
The next directive implemented after GDPR is the NIS directive adopted by the European Parliament. It concerns the harmonization of resources for the benefit of high level of network and IT systems security within the territory of the European Union.
We are helping key services operators (entrepreneurs from energy, transport sectors, banking and finance markets infrastructure, health service, drinking water suppliers, digital infrastructure sector) and the suppliers of digital services (Internet commercial platforms, Internet search engines, operators of cloud processing services) to prepare themselves for the introduction of changes resulting from the act on the national cyber-security system. Such a deployment is particularly concentrated on the introduction of appropriate safety measures (technical and organizational) resulting from a specified risk level and on the preparation of an organization for the application of a management process and incidents reporting compatible with the requirements.
In the recent years, both the regulators and the enterprises have been striving to improve the functioning of business in compliance with the applicable law. The visible effect of these activities is the appearance of SOX provisions, regulation on personal data protection (GDPR) or a directive concerning cyber-security (NIS).
We provide assistance to the entity in the functioning in the manner compliant with the applicable provisions or the provisions which are about to be adopted in such areas as competition, anticorruption, personal data, money laundering, ethics, financial controlling, confidential information management, management of the conflict of interests, contracts, reporting to the supervisory bodies, internal audit or cyber-security.
Programs are carried out in the following phases (each phase may be carried out individually):
- Introductory – audit, assessment and indication of the scope,
- Introduction – trainings, procedures, policies, SOP, etc. In order to limit the responsibility of collective entities,
- Preparation for the control,
- Compliance monitoring, including audit,
- Support during the control.
Our services cover the support in the operational area, including the process and IT area. In the legal area we cooperate with the renowned entities which provide this kind of services.
Project and change management
Safely to the set target
What does the professional ventures management bring?
The essence of ventures management is the achievement of the set target, the realization of which may be confirmed by previously agreed objective measures. The key competence required in the realization of a given venture is the skill of planning and ability to manage the crisis.
The planning must be directed towards the reduction of the potential risk and it should cover the prediction of the manner of minimization of the effects of risk occurrence. The crises occur in every project to a lesser or greater extent. Both skills remain just a theory without necessary experience.
With us straight to the target
We play the role of the alternative investor, we provide supportive services and services within the scope of program and project management (all phases of the project) independently or jointly, for example the preparation of the project.
We prepare projects for realization (initial phases – business case, business requirements, feasibility study).
We manage projects including “difficult” projects
We help with the management of „bad” projects („health check” project assessment phase, analyses, scenario planning, performance of the most demanded scenario).
Project scope definition and initiation
The final success is very often dependent on the proper planning of each venture. Well-prepared plan helps to avoid a number of traps.
Preparation of the project takes place before its actual commencement. The main goals of the preparation are: assurance of the validity of the project, defining the scope of the project, indication of persons responsible for project initiation and planning of the tasks concerning project initiation. One of the most important issues is the specification of measurable criteria of the success of a project. All these matters should directly or indirectly result from the previously prepared business case which points the reasonableness of the venture.
We offer help in this critical project phase with particular consideration of the preparation of business case.
Skilful conduct of the process of realization of the project requires not very often the applied and at the same time unique and specialized competence. Regardless of whether the investment is realized in the IT systems branch, logistic solutions branch or it is a construction of the new production line.
One of the most important reasons of the failure or disturbance in the realization of an investment is the inability or lack of experience in the management of such a venture. There is nothing wrong with that, because the organization should have an expertise in the area of its main activity stream. However, it is a mistake not to make use of the experience of the entities which have undertaken this kind of ventures many times.
This service covers the support provided to the Client in the entire investment process and it consists in the following phases:
- Proper defining of the business purpose,
- Identification and description of requirements,
- Going through the process of the selection of the supplier,
- Drawing up and negotiation of contract provisions,
- Effective investor’s supervision over the project,
- Closing of the contract (and sometimes terminating the contract).
The experience shows that every negligence on the side of investor is discovered by the contractor and used in the case of problems in realization of the investment. If complications arise in a given venture, the lack of effective supervision puts the Client in worse position than the contractor.
„Bad” projects management
As „bad” credits occur in the area of banking, „bad” projects occur in the area of project management.
Banking area has „bad” credits. The management area has its “bad” projects. This situation takes place when the project is in the critical state. This means that there are no chances to deliver the product on time or the effect does not meet the expectations of the investor. This is coincidental with the weakened position of the investor due to previously committed errors. These factors lead to the conclusion that the only way is to suspend or close the project and hand it over to the lawyers.
However, every crisis is manageable and in most cases with success. Resignation from a given investment, when a business purpose is still valid, leads to serious market and financial consequences. It is much better to take a step backward and try to manage a difficult situation – with one condition– manage it skilfully and effectively.
We provide support in such situations, also in the success fee model.
We know what to demand from technology
Technology – a third wheel?
Proper use of technology brings measurable benefits in the accomplishment of business objectives What does the word “proper” mean? It means that the infrastructure is the integral part of the business context of the activity and it should be
adjusted to this context. Therefore, it should be planned already in the phase of the creation of the business model. Often enough technological solutions available in the market extort this kind of activity model.
IT according to the needs
We help with managerial assessment of IT infrastructure, point its deficiencies, unnecessary redundancies or weaknesses. We are successfully going through the process of the change of IT organization, so that it could provide services within organization in an effective and measurable manner.
We have competence in the establishment of optimal IT infrastructure properly satisfying the business needs and we are helping with the implementation of infrastructure designed in this way. In methodical manner, we indicate an optimal financing model of IT environment. We are providing a service of supervision over the software production process.
IT audit and assessment
The functioning of a modern organization in the competitive market is largely dependent on the proper selection and reliable IT solutions.
In certain industries IT systems play a supportive role (payroll and personnel systems, accounting systems) and in other such as media and finances, IT systems are the fundamental working tool used in the achievement of the targets of a company. Therefore a technology adjusted to the real needs is extremely important in the realization of business purposes.
This service covers the gathering and analysis of business purposes in combination with actually performed tasks, the analysis of the system of the task performance measurement, analysis of the process model and in the further stage the assessment of the degree of process support provided by the applied IT solutions.
In consequence of the provision of this service, the areas requiring improvement will be indicated and potential lacking of the tools supporting the realization of business purposes will be specified.
Effectiveness in IT
A commonly occurring phenomenon is a negative assessment of the functioning of IT departments, both in the area of software suppliers and introduction of changes in production systems or internal support systems.
Usually the cause of this situation is low technical competence of these departments and improper communication with business units or the lack of appropriate processes. Sometimes, the employees with the knowledge within the scope of various methodologies (PRINCE1, PMI, Agile, etc.) are working in the environment, in which the wide and consequent application of the above methodologies is lacking. Unmethodical work leads to frustration and deepening of ineffectiveness.
It takes years to build the right technical competence, whereas process changes are introduced easily and in short time. Within the provided services, we analyse processes which constitute the core of an IT organization, regardless of whether the IT plays the role of the internal support or it delivers software for the needs of an organization. On the basis of a diagnosis, we present remedial actions, mainly in the following areas:
- human aspect.
In further steps we create a transformation plan and we implement the plan together with current managerial reporting to the sponsor of the transformation project.
Definition and implementation of IT environment
IT systems in a lesser or greater extent are supporting the realization of business purposes. Their inseparable element is the IT environment, both the one in which the key customer services system are functioning and the one in which the electronic mail is operated.
The IT environment is all about its architecture, elements, precise technical solutions, parameters of devices and software and their configuration, as well as the selection of precise technological paths and the manner of financing and use. In the latter area, the market is strongly reacting to the needs and it offers new possibilities.
The offer includes the support in the preparation of optimal IT architecture both from technological point of view and the model of use and financing.