Recovery of receivables
Arduous and time-consuming customer care process in a financial institution with a fast growth and in consequence with the increasing number of operations connected with the customer care. One of the most significant process is the recovery of receivables. Inherently it is carried out in a less friendly environment and requires particular attention.
Recovery of receivables from the clients was based on a frequent repeating of control activities taken up before the notification about the arrears was sent to the client. The process was prolonged and it engaged the work of several persons. Despite a multistage verification of data, before it was sent to the client, a considerable volume of the requests for payment, including invalid data, was generated.
Construction of the diagram of the receivables recovery process. Identification of the resources engaged in the process, process products (request for payment including valid data), assignment of the role to the participants of the process, elimination of repetitive activities (identification of data sources which supplied the process in automatic and flexible manner). Automation of particular steps and reduction of the volume of ineffective activities.
Provision of a satisfying product (request for payment) to the process stakeholders. Economic and flexible reporting of the volume of receivables. Elimination of the process gaps in the form of incomplete data.